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Find quick answers to the most common questions about Mirrorpip below. If you don’t see your question here, contact us at support@mirrorpip.com.

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General

Mirrorpip is a mobile app that lets you automatically copy the live crypto trades of expert traders called Mirror Leaders. When a Mirror Leader opens, adjusts, or closes a trade, Mirrorpip mirrors that action in your own connected exchange account in real time.
No. Mirrorpip never holds, stores, or transfers your funds. All trades execute directly in your own exchange account using an API key you create and control. Your money stays on your exchange at all times.
Mirrorpip is free to download. you can connect upto 8 exchanges and automate trades for free, we naver have any paid plans. All our services are free.
Mirrorpip is available globally as a mobile app on iOS and Android. Availability may depend on your local regulations regarding crypto trading. Please ensure that copy or mirror trading is permitted in your jurisdiction before using the service.

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Mirror Leaders

Mirror Leaders are experienced crypto traders who share their strategies on the Mirrorpip platform. Their live trades are automatically copied into your exchange account when you choose to follow them.
Yes. You can follow multiple Mirror Leaders simultaneously. Each leader operates independently, and Mirrorpip mirrors trades from all active leaders in real time.
Mirror Leaders are reviewed before appearing on the platform. However, past performance does not guarantee future results. Always review a leader’s full profile, risk level, and track record before mirroring.
If you’re interested in sharing your trading strategy as a Mirror Leader, signup at leader.mirrorpip.com

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Mirroring & Trades

Mirroring starts immediately after you confirm your settings and tap Start Mirroring. Only trades the leader places after you start are copied — Mirrorpip does not retroactively copy positions the leader already held.
Stopping mirroring does not automatically close your existing open positions. Those trades remain on your exchange account and must be closed manually. See Stop Mirroring for details.
Yes. You can manually close any mirrored position at any time from the Positions screen in the app. This does not affect mirroring — future trades from that leader will still be copied.
Each mirrored trade is sized proportionally to your allocated balance and the Mirror Leader’s position size. For example, if the leader allocates 10% of their balance to a trade and you’ve allocated 200tothatleader,approximately200 to that leader, approximately 20 will be used for your mirrored position.

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Exchange Connection

Mirrorpip supports several major crypto exchanges. Open the app and go to Settings → Exchange to see the current list of supported platforms.
Yes. Your API key is encrypted and stored securely. Mirrorpip staff cannot view your secret key after it is saved. We strongly recommend you only grant trading permissions (not withdrawal permissions) when creating your API key.
If Mirrorpip loses connection to your exchange, it will attempt to reconnect automatically. You’ll receive a system alert notification if the connection cannot be restored. Check Settings → Exchange to review your connection status and reconnect if needed.
It is common for users to occasionally notice small differences between the information displayed on Mirrorpip and what they see directly on their exchange account.In most cases, these differences are completely normal and are caused by how exchanges report data through their APIs.

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The Most Important Thing to Understand

Mirrorpip is not an exchange.We do not hold your funds, execute settlements, calculate funding fees, or maintain your account balances independently.Instead, Mirrorpip connects to your exchange through API keys and displays the information provided by the exchange.Because every exchange has its own API structure, update frequency, and reporting methodology, there can sometimes be differences between what you see on the exchange website and what is displayed on Mirrorpip.

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What Can Differ Between Mirrorpip and the Exchange?

Users commonly notice differences in:
  • Wallet Balance
  • Available Margin
  • Account Equity
  • Open Position P&L
  • Closed Position P&L
  • Funding Fees
  • Entry Prices
  • Position Sizes
  • Trade History
  • Leader vs Follower Performance
Let’s understand why.

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1. Balance Updates May Not Be Instant

Exchanges do not always send real-time balance updates through their APIs.Mirrorpip periodically refreshes account information and also provides a manual Refresh Balance option.If you have recently:
  • Closed a trade
  • Deposited funds
  • Withdrawn funds
  • Received funding payments
  • Moved assets between wallets
the exchange dashboard may update before the API reflects the change.This can temporarily create differences in displayed balances.

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2. Exchanges Often Report Different Types of Balances

Many exchanges maintain multiple balance categories, such as:
  • Wallet Balance
  • Available Balance
  • Margin Balance
  • Equity
  • Unrealized P&L
  • Cross Margin Balance
  • Isolated Margin Balance
Mirrorpip may display one balance type while the exchange dashboard highlights another.As a result, two values may appear different even though both are technically correct.

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3. Some Funds May Be Locked Elsewhere

Your exchange account may contain funds allocated to:
  • Earn products
  • Staking programs
  • Savings accounts
  • Liquidity pools
  • Options collateral
  • Open orders
These balances may not always be included in the API response used by Mirrorpip.In such cases, your exchange may show a higher overall balance than Mirrorpip.

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4. P&L Calculations May Differ

Every exchange calculates profit and loss differently.Some exchanges include:
  • Trading fees
  • Funding fees
  • Taxes
  • Settlement charges
directly within P&L calculations.Others report these items separately.Because of these differences, Mirrorpip’s displayed P&L may not perfectly match the exchange’s final realized P&L.

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5. Special Settlement Events Are Often Reported Separately

Certain exchange events are not always included in standard trade history APIs.Examples include:
  • Auto-Deleveraging (ADL)
  • Liquidations
  • Insurance fund adjustments
  • Option expiries
  • Bonus credits
  • Promotional rewards
  • Account-level adjustments
These transactions are often recorded in separate sections of the exchange and may not be immediately available through the APIs used by Mirrorpip.

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6. Entry and Exit Prices May Differ

If you are using copy trading, your trade prices may not exactly match your leader’s trade prices.Common reasons include:
  • Slippage
  • Different account sizes
  • Different leverage settings
  • Missed averaging entries
  • Minimum order quantity restrictions
  • Exchange execution speed
Even small entry price differences can result in noticeable P&L differences over time.

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7. Funding Fees and Brokerage Charges

Many exchanges charge:
  • Funding fees
  • Trading commissions
  • Borrowing costs
  • Settlement fees
Some exchanges provide these charges through separate APIs, while others include them directly within position records.Mirrorpip continuously works to account for these costs, but slight variations may still occur depending on how the exchange reports them.

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8. Exchange APIs Are Not Always Perfect

One of the most overlooked facts is that exchanges themselves occasionally provide incomplete or delayed information through their APIs.If an exchange sends:
  • Incorrect balances
  • Missing transactions
  • Delayed position updates
  • Incomplete closed position records
Mirrorpip can only display the data received from the exchange.We cannot modify or invent information that was never provided by the exchange.

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What Has Mirrorpip Done to Improve Accuracy?

Over the years, Mirrorpip has built extensive exchange-specific logic to reduce discrepancies.Our systems attempt to account for:
  • Funding fees
  • Brokerage charges
  • Different settlement methods
  • Special transaction types
  • Exchange-specific reporting quirks
This allows us to closely replicate what users see on their exchanges.However, because every exchange evolves continuously, occasional differences can still occur.

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When Should I Be Concerned?

Small differences are generally expected.However, you should contact support if you notice:
  • Large balance discrepancies
  • Missing positions
  • Missing trade history
  • Significant P&L mismatches
  • Incorrect copy trading execution
Our team can investigate the issue and determine whether it is caused by exchange reporting, API limitations, or a platform-specific edge case.

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How Can I Verify the Correct Information?

The exchange itself should always be considered the ultimate source of truth.If you notice any discrepancy:
  1. Log in directly to your exchange.
  2. Verify the information on the exchange dashboard.
  3. Review transaction history, funding fees, and account statements.
  4. Click Refresh Balance in Mirrorpip.
  5. Contact support if the difference remains unexplained.

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Need Help?

If you believe your account data is significantly different from your exchange account, please contact the Mirrorpip support team on WhatsApp at 90400-00409.When raising a ticket, include:
  • Exchange name
  • Screenshots from both platforms
  • Account balance details
  • Trade IDs (if applicable)
The more information you provide, the faster we can investigate and improve the experience for all users.

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Conclusion

Mirrorpip strives to mirror your exchange account as accurately as possible. However, differences in API reporting, settlement methods, fees, funding, liquidations, and exchange-specific calculations can occasionally result in small discrepancies.In nearly all cases, these differences originate from how the exchange reports data rather than any modification by Mirrorpip. If you find an unexplained discrepancy, please let us know so we can investigate and continue improving our platform.